Our Customer Charter
Customer Charter
Our commitment to Customer Service Excellence
• We are always putting our customers first
• We provide well trained and easily identifiable staff
• We provide accurate and up to date customer
information
• We are open and available to customers until the advertised
closing time
• We are committed to continually improving our service
Our commitment to Accessible Services
• We recognise and respond to our customers'
individual needs
• We endeavour to provide customers with the assistance they
need to access our services and make their visit special
Our commitment to Acting on Customer's
Feedback
• We listen carefully to what our customers tell us and
welcome comments
• We promise to investigate any complaints within 5 working
days
• We are committed to learn from our customers comments and
improve our service as a result
You can help us by:
• Providing us with all the information we need to
help you
• Asking us if you are unsure of anything
• Informing us if you have any special needs
• Telling us how we can improve our service
How to contact us:
Write to:
Paul Duke
Centre Manager
Centre Management
Palace Gardens Shopping Centre
Enfield
Middlesex
EN2 6SN
Phone: 0208 3671210
E mail: mail@palacegardensenfield.co.uk
You can submit your suggestions by using the suggestions form
online through www.palacegardensenfield.co.uk
